Overview

My intern experience at Highmark Stadium started in late March. This is my first time working in a box office and I have really enjoyed it so far. Highmark Stadium is Home to the Pittsburgh Riverhounds, a USL league team.The stadium also holds other sporting events including their PDL developmental soccer team and lacrosse events. Something new I got to be apart of this summer was their concert series. It was was something new and exciting the whole team got to be apart of.

My duties as an intern for the box office include many things. My time here consists of event and office hours. Events are fun because you can deal with people on a more personal basis. Interns are either placed in the box office selling tickets through our Ticketmaster system or we are scanning patrons tickets at the gate. Dealing with Ticketmaster has been a challenge, we have the HOST system here at Highmark which is not a simple point and click system. It has taken some time but I grow more comfortable with it everyday. Weekday office duties include answering calls, selling walk up tickets, group sales and any other office work that needs to be done. Working during the day has allowed me to become more familiar with the Ticketmaster system and learning other types of sales.

I have found that the Box Office in a venue is really the hub of everything. We are responsible for sales and tickets which means a lot of people come to us for answers. I am enjoying the atmosphere so far and look forward to what I have left to learn.....which is a lot.