Game days

On game days, start time for box office staff is 4 hours before game time. This amount of time before the games allows for walk up sales and being that our location is in Station Square and there is a lot of foot traffic, our walk up sales are generally pretty good on game days. An hour before the start of the game is when we tend to get a little busier. The two box offices at Highmark allow for a steady flow of patrons to receive tickets before game time. 

A majority of walk up sales on game day are people looking to buy standing room or supporter section tickets. They are the cheapest of our tickets and generally appeal to patrons wanting to hang out at our bar and enjoy the atmosphere other than in the grandstands. During sold out games, standing room is the only ticket we can offer walk up patrons. Standing room tickets allow the ticket holder to stand anywhere in the stadium and enjoy the game. Some people actually prefer this kind of ticket because it allows them access to walk around and not be confined to a seat.

One challenge we face on game days are when patrons who have already purchased tickets would like to find one more tickets next to them for someone they brought to the game last second. During popular games this request is generally not successful but if the game still has a lot of open seats there is a good chance we can find a way to accommodate their request. 

The box office closes at the end of half time. At this most point our sales have significantly slowed down and there is no reason for the box office to remain open. We are then responsible to count our sales in cash and credit card receipts to make sure everything matches up!